Shipping policy

 

At Basic Instincts, we aim to deliver your orders quickly and reliably while ensuring a smooth shopping experience.

• Free Shipping: We offer free shipping on all orders across India.
  
• Warehouse Location: All purchases are shipped from our warehouse in Mumbai, Maharashtra, India, via trusted courier partners.
  
• Dispatch Timeline: Your order will be shipped within the timeframe mentioned below, starting from the date your order is confirmed.
  
  

📦 India-wide delivery: 3 to 7 business days

DELIVERY DETAILS

• Order deliveries are scheduled between 9:00 AM and 8:00 PM, Monday to Sunday.
  
• A signature will be required upon delivery. If you are unavailable at the time of delivery, please ensure that someone else (such as a family member, colleague, or neighbour) is available to receive the order on your behalf.
  
• Basic Instincts is not liable for goods signed for by an alternative recipient.
  
• We are not responsible for any damage that occurs after delivery is completed.
  
  

CLAIMS & ISSUES

• Any claims related to shortages or damages must be reported to our customer service team on the same day of delivery at 📧 care@basicinstincts.in or 📞 +91 7738988224.
  
• Please retain all packaging materials and receipts until the issue is resolved.
  
  

SHIPPING CHARGES

• Shipping and handling are completely free for all orders.
  
• There are no hidden fees — the price you see at checkout is the final price you pay.